Email us and a person will reply, usually within one business day (Sydney time). Include the email address you sign in with so we can find your account.
Codes come from icana.ai and can land in spam or promotions folders. Codes expire quickly, so request a fresh one if you have been waiting more than a few minutes. Signing in with Apple skips email entirely.
Reports normally arrive a few minutes after a call ends. Calls under 30 seconds do not produce a report, and you are not charged a token for them.
Call recordings delete automatically 7 days after the call. Your written report and scores stay in the app.
Token packs and the monthly subscription are billed by Apple. To cancel a subscription or request a refund, use your Apple account settings or reportaproblem.apple.com. If tokens you bought are not showing, tap Restore purchases on the store screen, then contact us.
In the app, go to the You tab, then Privacy & data, then Delete account. This removes your account and personal data. If you cannot access the app, email us from your sign-in address and we will delete it for you.
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